Questions Answered At a Galance

Q. 1. I’m not in the Sydney. Do you service areas outside the Sydney(Greater Sydney Area)?

While our main focus is on all Sydney suburbs, we work in Sydney on a daily basis and also other parts of the NSW. We also work outside the NSW and we have taken on projects as far south as ACT region, as far north as Queensland, as far west as Canberra.

Q. 2. Do you carry out the preparation of surfaces before painting?

Yes we do. All we ask is that you take care of the removal of any furniture and belongings so that we can access the areas to be painted. When coming to assess the project our estimator will let you know what needs to be done prior to any work commencing.

Q. 3. Do I have to provide the paint/supplies or will you?

It is at your discretion but we have the experience to provide you with the best paint for your budget. We use several different quality brand names such as Dulux, Bristol, Berger, Taubmans. Any colour you choose can be matched precisely. We can also make a cautious ecological choice for you and use paints which have much less impact on the environment than paints with higher content.

Q. 4. I only have a bathroom I need painted. Isn’t it too small a job for you?

Not at all! We value every customer and their business. Only areas outside the Sydney are subject to some restrictions. Contact us for more information. No job is too big or too small. Big or small, we do them all!

Q. 5. I’m in rush to get things done. Can your work schedule accommodate that? What if the premises to be painted are not available during the day (busy offices that cannot shut down for example)?

We’re really trying to think outside the box and while it is not physically possible at all times, we will always make an effort to accommodate your needs. We usually start at 7-8 AM and will work until at least 5 PM but it is not unusual for us to work until 9-10 PM if need be. On occasions, we will work 16 hours a day to get the job done and on time. We will even work night shifts if absolutely necessary if the premises are not available to be worked in during the day.

Q. 6. What if I’m not satisfied?

Your complete satisfaction is our priority. We will do everything in our power to make sure you are absolutely 100% satisfied. Typically, depending on the size and type of the contract, we will take between 0% - 30% of the contract in the beginning as a deposit, leaving you with a collateral, if you will, between 70% - 100%. You pay us at the completion of the job, after we have walked through the jobsite and everything is as you would expect. Only after that will we accept the full/final payment leaving you completely satisfied with our work.

Q. 7. I cannot really decide on the colour/colours I want to get. Can you help me with that?

While we have many people telling us exactly what colours they want, we do come across people who become overwhelmed and cannot decide on what colours they want or do not have any idea whatsoever. That’s when we come in. We will work with you to pick the perfect colour for you based on your personal preferences, favorite colours, existing colour schemes you have (furniture, carpets, art items, etc.) the amount of light present and also the mood you want to create: calming, vibrant, refreshing, elegant, etc. We will try to combine some, if not all of those elements to pick out the perfect colour for its surroundings.

We also take into consideration what your plans are. If you plan on staying in your home for years to come, we will pay attention exclusively to your specific taste and needs. If you plan on selling your home in a couple of years or maybe even months, we will show you what colours appeal to the masses, generally neutral beiges, yellows, browns, greys to appeal to the broadest spectrum of potential home buyers.

Q. 8. What is Elastomeric?

Elastomeric Waterproofing System is normally used on exterior stucco and often when the surface has a lot of hairline cracks. Elastomerics are formulated to be applied in very thick coats. When applied correctly, due to their high elasticity, they have a special capacity to span hairline cracks permanently. Instead of these cracks reopening on your stucco, the Elastomeric would stretch and keep them sealed up. This then keeps water out and protects your home from damage. Elastomeric looks much like any other paint and it can be tinted to most colors.

Q. 9What colour should I choose?

It is generally understood that colour combinations that appear pleasing are made up of colors that are in harmony or in balance with each other. Colorus that do not appear to agree with each other or that clash are not in harmony. Whether it is the interior or exterior painting, we normally start a client out with a chart of stock colors. Stock colour paints tend to perform better due to the process of their manufacture. On the exterior paints chart, there is also a nice variety of harmonious color combinations to choose from. Another very good way to get started on exterior color selection is to take a drive around the neighborhood and find similar houses to yours to see what others have done with colours. This way you get a very good idea of what the final look of your home might be. 

We can provide you with cardboard brush outs, or roll out samples directly on the areas to be painted. Many clients find this process helps them to better visualize the final result.

Q. 10.Oil base or Latex (Acrylic)?

Latex paints are more environmentally friendly than oil based paints. With oil based paints there are paint fumes to contend with that can be particularly bothersome on interior painting jobs. There is also a by product of dirty paint thinner that requires a trip to your local toxic waste site. (We always get rid of this waste as part of our work.) There are other factors as well: Latex primers and finishes have been improving tremendously over the years and are very durable. For instance a latex finish on an exterior painting job will stay elastic for years, where oil based paint dries to form a hard and more brittle film. Surfaces expand and contract with weather. While the latex paint will move with the surface, the oil will tend to crack sooner with this movement. 

The advantage of using oil paints is that it will give a smoother look as it tends to layout better on the surface and so not show brush marks as much as latex. Also, as was already mentioned, oil dries hard so it tends to be more washable than latex.

Q. 11. What kinds of paints and materials do you use?

As with preparation, professional house painters we know that using the best products will always give you the best result once the project is finished.

Q. 12. How do I know if I have lead paint?

If your house was built prior to 1978, chances are it has lead paint on it. A lab test can be done or a simple inexpensive tester can be purchased at a local hardware store if you want to make sure.

Q. 13. How long will it take to paint my house?

The process can take as little as 4-5 days from the time we connect with you. However, it can take longer depending on the condition of your surfaces, the type of work required, and weather conditions if the project involves exterior work. During our consultation with you, we will evaluate your situation and can let you know how long we think it will take to complete your painting project. 

Q. 14.What are the difference(s) of flat and lower sheen paints?

They provide even light reflection and give the surface a softer, more uniform look. They don’t highlight surface imperfections like higher sheen paints, so they usually don’t require as much surface preparation (like patching, texturing or sanding) prior to painting. They are much less likely to show “lap marks”, so they are generally easier to apply and touch up than higher sheen paints. (When one painted section dries before the next section is painted, the two sections won’t flow together into a uniform film, resulting in a “lap mark.”) 

They don’t need to be sanded or de-glossed before repainting, unlike higher sheen paints.

Q. 15. What are the advantages of higher sheen paints?

They have better stain resistance, so they resist dirt pick up and stay cleaner longer. They have better scuff and wear resistance, so they’re good for high traffic areas and on surfaces that are handled, washed or scrubbed frequently. 

They have better moisture resistance, which makes them ideal for surfaces and areas that are frequently exposed to high humidity levels.

Q. 16. Do you have references?

Yes, our references are available upon request.

Q. 17. When I get different bids from several companies, they are never the same, some high, some low. Why is there such a price difference?

The cost of a job is usually determined by the level of thoroughness, attention to detail, and quality desired. It costs more to properly prepare a surface for painting than to just pressure clean and scrape the surface. The majority of the cost of painting is in the surface preparation and the labor involved in the application of the paint and not the actual cost of the paint itself. As with most other industries, generally you get what you pay for.